Weekends and Holidays: New Phase Inc aka Tidy Crafts does not ship during the weekends. Orders received after 3 pm on Thursday, or anytime on Friday, Saturday, or Sunday, will not be shipped until Monday of the next week. We do not offer Saturday delivery on any expedited orders. We are also closed for the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Warranty: 30 day No Questions Asked- Must return item to our Shelley ID address
Returns: Call 800-245-6752 for an RA (Return Authorization) number. No returns accepted without a RA number. Merchandise must be returned complete and in its original condition. Return requests must be made within 5 days of receipt of the merchandise. A 15% restocking charge will be applied on all returns. All stock items are returnable, however, custom imprinted items are not returnable. After we have received your return, inspected the item(s), and approved the return for a refund, we will credit the approved refund amount to the credit card or PayPal account used to place the order within 14 days. Please mail your return in a prepaid, insured, traceable method to the address below:
Exceptions For Returns: Only non-clearance and non-sale merchandise may be returned within 7 days from date of shipment. Items marked Final Sale are not returnable or refundable. Items being returned must have all of the original items, tags, packaging, and manuals. Items must have no defects that inhibits the resale of the item as new.
Exchanges: Exchanges can be made within 10 days from the date of shipment for the same item. To make the exchange, please contact us to receive a RA number (to be placed on the returning package). You can use the phone number or email listed below. Next, simply send your exchange back to us using the insured carrier of your choice. Please mail your package in a prepaid, insured, traceable method to the address below:
Returns/Exchanges To: New Phase Inc - 149 So. Emerson - Shelley, ID 83274
Shipping: We strive to ship within a 2 working day period, custom imprinting may require up to 10 working days. We can ship our products anywhere in the lower 48 states by FedEx or USPS. After an order is made you will receive a confirmation email stating that your order has been received. If an item is out of stock we will notify you if and when the item(s) are available to ship. Any changes to your order will be sent to you via email. When an item ships, a shipment confirmation email is sent to the email address you specified. UPS is unable to deliver to International APO/FPO addresses as well as P.O. Boxes in many cases. USPS usually is able to deliver to many of the addresses domestically. For special ordering please contact us.
Defective/Damaged/Missing Items: Orders that are found to be defective, damaged or missing items may be returned or exchanged if insurance was purchased. Any claims for defective, damaged or missing items must be received within 2 business days of receipt of order. If a "lost claim" is needed, yu will be required to work with the seller during that process. If you requested and purchased insurance for your order, a claim can be made, however, we cannot begin to file a "lost claim" until 45 days have passed from the shipment date. This is a requirement of the insurance company/carrier. The customers would also be required to submit a lost claim form that is signed/dated after the shipment date.
Questions and Information: email - firstname.lastname@example.org or call 800-245-6752
For Wholesale, Custom Orders, and Bulk Orders: email - email@example.com